Klantenservice

We can currently only be reached via the contact form (click the green contact icon). You can send us a call-back request and we will call you back as soon as possible.

If the green icon is not visible or the contact form does not work, you can also send an email to: islamboekhandel@aswaq.nl (always include your name and order number).

We at ASWAQ BV (parent company) care deeply about customer satisfaction! If our customer service has not helped you (after several emails) or you have another complaint, please contact klacht@aswaq.nl. Always include your name, the webshop and, optionally, your order number. One of the owners of ASWAQ will handle your complaint. We always guarantee a suitable solution.

You may return your order, provided the product is unused and in its original packaging. You have the right to return your order within 14 days of receipt without giving a reason. Once we have received the return, we will refund the order amount within 14 days. Only the cost of returning the item from your home to the webshop is at your own expense. Here is the link to the return instructions.

Because of the high cost of returns, we unfortunately have to pass these costs on. Without this measure we would have to raise our prices, which we would rather avoid. That is why we ask you to pay for the return label yourself when returning items. You can buy a label at a PostNL or DHL point; make sure you receive proof of shipment. This means it is not always worthwhile to return a product, especially when the value of the returned products is below €15. Return costs are reimbursed if we made a mistake, for example if you received the wrong product.

If you accidentally ordered the wrong size, you may return your order, provided the product is unused and in its original packaging. Here is the link to our return instructions. You will receive your money back once we have received the return. You can wait for this, or of course place a new order straight away.

That's certainly not how it should be. If a product is damaged or dirty on arrival, please let us know as soon as possible. Depending on the nature of the complaint, we will look for a suitable solution. Send an email with your order number, a description of the problem and photos to our customer service at islamboekhandel@aswaq.nl. We will contact you as soon as possible.

Order before 17:00 = shipped today.

Orders placed on working days before 17:00 are handed to PostNL the same day. In about 95% of cases your order is delivered the next working day in the Netherlands.

Orders placed after 17:00 or at the weekend are processed on the next working day. During busy periods, such as Ramadan and Eid, processing or delivery may take longer.

After completing your order, you will receive an order confirmation from our ordering system. As soon as the parcel has been packed and shipped, you will receive a PostNL track and trace link by email.

We deliver to almost all major EU countries, but not outside the EU.

FREE SHIPPING FROM €75 for the Netherlands and Belgium

For orders under €75.00, shipping costs are:

• Netherlands: €3.95
• Belgium: €5.95

Shipping costs to other EU countries are calculated at checkout.

After checking out a new purchase, you should receive a confirmation in your email inbox within 10 minutes. Not received it? First check your trash/spam folder to make sure the email didn't end up there by mistake, and check that your email address is correct (account page). If it isn't there, please contact our customer service.

We aim to restock our products in good time, and in general this works quite well. However, when a product has been out of stock for more than 3 weeks, this usually means it is sold out at the publisher, manufacturer or wholesaler. If you don't want to keep checking manually whether the product is back in stock, you can leave your email address on the product page. You will then automatically receive an email as soon as the product is available again.

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We offer generous discounts to mosques, schools and charities. Contact us via the contact form for a tailored quote.

You can email this request to facturen@aswaq.nl (invoice details including order number), and you will receive a VAT invoice within 3–5 working days.

Yes, our books are reliable. We carefully select books from reputable publishers. If we have doubts about the reliability of a book, we do not include it in our range. Although we do our best to supply only high-quality books, we cannot guarantee that every book is free of errors. If we receive signs that a book may contain problems, we act immediately and remove it from our range to safeguard the quality and reliability of our selection.

We can offer generous discounts to foundations, mosques, schools and dawah projects, among others. You can submit a request via the contact form (green icon at the bottom left). We will contact you as soon as possible with a suitable proposal and see how we can support you.

Because of the Ramadan rush, we are currently not offering a gift wrapping service. After Ramadan, the service below will be available again: In your shopping cart you can tick, for a small fee, that your order should be gift wrapped. You can add your wishes in the comments field. We use neutral wrapping paper suitable for both men and women.

Yes. If you want the gift sent straight to the recipient, simply choose the option "Different delivery address" at checkout and enter the recipient's address. Don't worry about invoices or packing slips when you order gifts: we never include them.